Help and Support
Our books are illustrated by a number of different illustrators, based all over the world. You can read more about many of them in our blog.
Basically, you secure a book that is in the process of being delivered from our printing press. This avoids you missing out when the stock arrives.
Pre-orders are shipped within 48hrs of stock arriving into our warehouse.
Yes! Most books use recycled paper on as many pages as possible. Sometimes, not 100% of the book is printed on recycled paper, though - this can happen when there are occasional supply issues.
We do our utmost to use recycled materials anywhere and everywhere. Even our delivery packaging is both recycled and recyclable again.
Yes, we do! Enquiries are welcomed from all forms of retail and wholesale outlets, from indie bookstores to global book distributors.
You can email our wholesale team via firstname.lastname@example.org
Yes! We offer discounts to educational institutions on a worldwide scale.
Please contact our distribution team via email@example.com if you represent an education provider and would like to discuss volume discounts.
Wholesale discounts typically range from between 20% and 60% off our retail prices. If you'd like to discuss a wholesale arrangement tailored to your requirements, you can reach our distribution team via firstname.lastname@example.org.
You can use our general support email address: email@example.com
We do our best to reply within 24hrs, but it may take longer during peak periods.
If you've not hear back from us after submitting your work, don't despair. We receive an extremely large number of submissions every day and we like to review them in a lot of detail. It can take up to eight weeks before you receive a response, but typically you should hear back within four weeks.
Shipping & Returns
We have several warehouses globally:
- USA: Dallas, TX
- Australia: Melbourne and Sydney
- New Zealand: Auckland
Your order will almost always ship from the location nearest to your delivery address.
Our orders are typically dispatched via Australia Post (Auspost) or United States Postal Service (USPS). You can find our Shipping Policy here.
Oh, no! We're sorry about that. Sometimes there are delays in the shipping and/or customs clearance processes that are beyond our control.
We'll still help in any way we can, though.
If your order hasn't arrived yet, please contact our customer service team via firstname.lastname@example.org.
Please email our Customer Support team via email@example.com and we'll process your return within 48hrs.
We are both. In fact, we're more than this: we write books, illustrate them, publish them, and distribute them online and via a global network of distributors.
Most publishers typically only print books on behalf of authors and then distribute them to retailers for selling.
The Ethicool business is designed to manage the entire value chain - no other publisher does this. Why do we operate like this? Because this is the best way to ensure every step of the process is sustainably managed.