COVID-19 Information Page
Hey Little Readers 👋
First and foremost, we hope everyone is keeping safe during these rather unprecedented times. No-one can accurately predict how long the threat of COVID-19 will remain, so we'll be using this page to keep you updated on the latest changes and how they might affect our daily operations at Ethicool.
This page was last updated on 9 May, 2020.
Shipping & Delivery - POTENTIAL DELAYS
As you'll see in our Shipping Policy, we use Australia Post for orders within Australia and internationally.
Auspost has noted some potential delays with deliveries due to the significant increase in parcel volumes since the COVID-19 outbreak.
Based on our customer feedback so far, these delays are typically meaning:
- Standard parcels are taking a several days longer to deliver within Australia (over a week, in some cases)
- Express parcels are generally not arriving inline with the "next day" commitment, and running a couple of days behind.
For international deliveries, we're seeing more significant delays of 3 - 4 weeks (and sometimes over a month!), primarily due to the major reduction in international flights.
If you're worried about the status of your delivery - and your tracking details provide no meaningful updates - please contact us and we're happy to help you out in any way we can!
Hygiene & Manual Handling
We take your safety extremely seriously, regardless of COVID-19. During the outbreak, though, our warehouse is taking additional precautions.
All shipping and handling staff wear gloves and face masks when packing your order, and social distancing is strictly enforced.
Our books have a water-resistant matte coating on the covers (to ensure longevity and durability in kids' hands!) and this is wiped down with sanitiser during the packing process.
If you're waiting on a pre-order to be dispatched, we can happily report that there are currently no delays with arrival of this stock into our warehouse.
The two pre-order tranches of 1st May and 31st May are running ahead of schedule and all orders will be fully dispatched by the end of April.
If you have further questions about anything pre-order related, though, please drop us a line here.
Have more questions? Sure thing! You can contact us here.